At BHD Storage Solutions, our strength comes from the people who bring skill, energy, and dedication to every project. As we continue to expand, we’re proud to welcome new talent while strengthening the team that has supported our growth from day one. From planning and logistics to installation and customer support, every role plays a key part in delivering reliable storage solutions. This growing team is the driving force behind smoother operations, better service, and stronger results for our clients. In this blog, we’ll introduce the people behind the work and highlight how our expanding team is shaping the future of BHD Storage Solutions.
Key Takeaways
- BHD Storage Solutions is expanding its team in 2024 to better serve warehouse, industrial, and commercial storage clients across the US.
- Four key team members lead client-facing operations: Sales & Project Manager John Scott Jr, Sales Assistant Kash Walden, Marketing & Business Development lead Su Robinson, and Sales Member Jonathan Turcich.
- These specialists work together to deliver end-to-end storage projects, from blueprint design and quoting through installation support and after-sales care.
- The growing team strengthens BHD’s capacity for faster responses, more detailed warehouse layouts, and proactive communication on every project.
- This blog introduces each person’s role, how they support clients day-to-day, and what this growth means for future BHD projects.
Our Growing Team: The People Powering BHD Storage Solutions
Since 2019, BHD Storage Solutions has experienced significant growth, expanding manufacturing capabilities, opening new inventory centers, and delivering warehouse racking systems to more businesses than ever before. In 2024, the company is investing in a stronger front-line team to better manage industrial racking, pallet racking, and warehouse projects. This commitment to building out specialized roles means clients receive more focused attention, faster turnarounds, and deeper expertise at every stage.
With over 20 years of experience in storage solutions, BHD has built a reputation as a trusted provider of comprehensive, turnkey warehouse systems. The company expanded manufacturing operations in Da Nang, Vietnam, in 2018, and by 2023 had increased annual production capacity to 5,000 containers. In 2022, BHD opened a new location in Atlanta, GA, serving as an inventory center for urgent delivery needs across the east-south territory. This foundation of quality, durability, and responsiveness now extends directly to the customer-facing team.
Below, we proudly introduce the core team members who are committed to making every project a success:
| Team Member | Role | Primary Focus |
|---|---|---|
| John Scott Jr | Sales Manager & Project Manager | Blueprints, mock-ups, sales team leadership |
| Kash Walden | Sales Assistant | Customer service, client coordination |
| Su Robinson | Marketing & Business Development | Visual content, digital presence, and client relationships |
| Jonathan Turcich | Sales Member | Day-to-day sales, client consultations |
Meet John Scott Jr – Sales Manager & Project Manager
John Scott Jr serves as the central point of contact for new storage projects at BHD Storage Solutions. In his dual role as Sales Manager and Project Manager, John bridges technical expertise with client-focused leadership, ensuring every enquiry transforms into a clear, actionable proposal.
Leading the Sales Team
John manages the new sales team, coordinating opportunities across regions and ensuring consistent communication with customers throughout the US. His approach combines hands-on project involvement with strategic oversight, allowing the team to handle more complex requirements while maintaining the personalized service BHD is known for.
Blueprint and Mock-Up Development
One of John’s core responsibilities involves preparing mock-ups and blueprints for warehouse storage systems. This includes:
- Pallet racking layouts designed to maximize storage density
- Cantilever designs for long, bulky items and materials
- High-density storage configurations for space-constrained facilities
- Customised solutions based on client measurements and site visits
Using CAD-style planning tools and detailed operational assessments, John creates warehouse design proposals that fit each client’s unique requirements, including types of pallet racking systems. These blueprints account for inventory flow, accessibility, and future expansion needs.
From Concept to Completion
John oversees projects from initial concept through to completion. A typical client journey looks like this:
- Discovery call – Understanding operational goals and challenges
- Information gathering – Receiving floorplans, inventory profiles, and space measurements
- Design development – Creating a customised layout with tailored racking solutions
- Refinement – Collaborating with clients to adjust details before production
- Coordination – Liaising with engineering, manufacturing, and installation partners
- Delivery and installation – Keeping clients updated on milestones and timelines
Throughout this process, John maintains focus on safety and compliance, ensuring every blueprint helps reduce risk, minimize potential workplace injuries, and prevent heavy financial losses from inefficient warehouse layouts or what not to do with the warehouse racking system or human error.
Supporting Every Project: Kash Walden – Sales Assistant
Kash Walden works closely with John to keep projects organised, responsive, and on schedule. As Sales Assistant, Kash plays a vital role in ensuring clients always know exactly where their project stands.
Customer Service Excellence
Kash’s primary focus is customer service. This means promptly answering enquiries, following up on quotes, coordinating documentation, and making sure every client receives timely updates. When you reach out to BHD, Kash is often the friendly voice ensuring your questions get answered quickly.
Day-to-Day Client Support
Behind every smooth project is careful coordination. Kash assists John with essential client tasks, including:
- Gathering site details and operational requirements
- Organising meetings between clients and the design team
- Updating proposal revisions based on feedback
- Ensuring each design reflects the latest client input
- Coordinating communication between clients, sales, and internal stakeholders
Streamlining Communication
Kash helps streamline the flow of information so that no detail is missed during design, manufacturing, and delivery phases. Whether it’s confirming a measurement, chasing down a missing document, or keeping everyone aligned on project timelines, Kash’s attention to detail directly improves the client experience.
Driving Growth & Visibility: Su Robinson – Marketing & Business Development
Su Robinson is the driving force behind BHD’s visual identity, digital presence, and many of the relationships that bring long-term business to the company. In a role that spans both marketing and business development, Su ensures BHD remains visible, accessible, and connected to the customers who need efficient warehouse solutions.
Managing Visual Content and Digital Footprint
Su handles all visual assets and digital awareness for BHD Storage Solutions. This includes:
- Website imagery showcasing pallet racking, cantilever racks, and project installations
- Case studies that demonstrate real-world results and benefits
- Brochures and marketing materials for trade shows and client meetings
- Social media content highlighting BHD’s capabilities and successes
- Digital campaigns that expand reach across target markets
By maintaining a strong digital footprint, Su helps prospective clients explore BHD’s options before they even pick up the phone.
Fostering Client Relationships
Beyond marketing, Su focuses on business development, nurturing both new and existing client relationships. This means:
- Following up after installation to ensure satisfaction
- Introducing new products or upgrades that could improve operational efficiency
- Opening doors with businesses that need industrial racking or warehouse redesigns
- Building awareness of BHD’s capabilities across regions like Atlanta
Collecting Success Stories
Su also plays a key role in gathering testimonials, project photos, and success metrics that feed into case studies. These stories help future clients visualise what’s possible in their own facilities and build confidence in BHD’s ability to deliver.
On the Front Line of Sales: Jonathan Turcich – Sales Member
Jonathan Turcich is a dedicated Sales Member focused on understanding client requirements and matching them with the right BHD storage solutions. His role keeps him on the front line, handling day-to-day sales activities and helping clients navigate their options.
Matching Solutions to Needs
Jonathan fields enquiries, prepares quotes based on John’s layouts, and discusses options across BHD’s product range. Whether a client needs pallet racking, cantilever systems, commercial shelving, or a combination of racking solutions, Jonathan helps identify what will meet their specific goals by choosing the right industrial racking system.
Working with Operations Teams
Jonathan collaborates closely with warehouse, logistics, and operations teams to confirm:
- Product availability and inventory levels
- Lead times for manufacturing and delivery
- Options for urgent or time-sensitive projects
- Delivered schedules that align with client timelines
This coordination ensures clients receive accurate information and can plan their projects with confidence.
Supporting Diverse Sectors
Jonathan supports clients across various sectors, including manufacturing, distribution, retail, and cold storage. Typical conversations he handles include:
- Warehouse upgrades to improve productivity and storage capacity
- Relocations requiring new layouts and racking installations
- Expansions where existing systems need to hold more inventory
- Consultations on the best storage system for specific materials and items
His solutions-oriented approach means clients get practical recommendations based on load requirements, product mix, and workflow patterns.
How Our Team Works Together on Your Storage Project
At BHD Storage Solutions, we take an end-to-end approach, guiding clients from initial concept and design through delivery, installation coordination, and long-term support. This collaborative model ensures nothing falls through the cracks.
A Typical Project Workflow
Here’s how a project typically moves through the team:
| Stage | Team Member | Activities |
|---|---|---|
| Awareness & Enquiry | Su Robinson | Builds visibility; captures inbound leads |
| Initial Contact | Jonathan Turcich or John Scott Jr | Discusses needs; qualifies opportunities |
| Design & Proposal | John Scott Jr | Prepares mock-ups, blueprints, and quotes |
| Coordination | Kash Walden | Manages communications, documentation, and follow-ups |
| Manufacturing & Supply | BHD Operations | Produces and delivers racking systems |
| Installation & Support | Installation Partners + Team | Coordinates on-site work; provides ongoing assistance |
Collaboration Delivers Results
This teamwork approach allows BHD to deliver fast turnarounds while maintaining quality and safety standards. Whether it’s a small warehouse upgrade or a large multi-site installation, the team’s coordination ensures clients receive:
- Consistent communication throughout the project
- Quick responses to questions or changes
- Accurate timelines and realistic expectations
- Smooth handoffs between design, manufacturing, and installation
The Client Journey
From the moment you submit an enquiry, you’re working with a team designed to make the process as efficient as possible. Each specialist focuses on their area of expertise, meaning you get the full benefit of BHD’s experience without having to navigate a complicated supply chain on your own.
What This Team Growth Means for Our Clients
Expanding the team isn’t just about handling more projects; it’s about improving the client experience at every touchpoint. Here’s what the growing BHD team means for you:
Faster Response Times
With dedicated specialists handling different aspects of each project, enquiries move through the pipeline more quickly. Initial consultations, quote preparation, and design revisions all happen with greater efficiency.
More Precise Warehouse Designs
John’s focus on blueprints and mock-ups means clients receive detailed, customised layouts that account for their specific space, inventory, and workflow needs, reducing delays caused by common warehouse storage mistakes. This precision helps reduce costly revisions and ensures the final installation meets expectations.
Proactive Communication
Kash’s role in coordinating communications means clients stay informed at every stage. You won’t be left wondering about project status; updates come to you, keeping everything on track.
Handling Complex Projects
The combination of specialised roles, sales, project management, marketing, and support allows BHD to take on more complex projects, tighter deadlines, and multi-location rollouts. Whether you’re expanding to a new facility or upgrading multiple sites, the team has the capacity to assist.
Concrete Benefits
| Benefit | How It’s Delivered |
|---|---|
| Clearer mock-ups and blueprints | John’s dedicated design focus |
| Better communication during revisions | Kash’s coordination role |
| More visibility into schedules | Team-wide project tracking |
| Smoother installer coordination | Collaborative workflow approach |
Personal Service at Scale
Even as BHD scales, the company remains focused on personal service. Clients know exactly who to contact for design questions, order status, or future expansions. This accessibility is central to how the team operates.
Looking ahead, BHD continues to invest in people, technology, and processes to support industrial racking and warehouse storage needs. The goal is simple: be the partner clients can rely on today and into the coming years.
A Team Built for Long-Term Growth
As our team continues to grow, so does our ability to deliver stronger support, better service, and smoother project execution. This expansion reflects our commitment to skilled people, consistent performance, and customer-first values. The result is a team that works together to meet demands while keeping quality, safety, and reliability at the center.
BHD Storage Solutions delivers dependable solutions for every warehouse racking system requirement, backed by experienced professionals who understand real-world storage needs. From accessories, pallet racks, cantilever racks, and wire deck options, we help you build a setup that fits your space and improves daily operations. Contact us today to get expert guidance and request a fast quote for your next racking project.
Frequently Asked Questions
Who will be my main point of contact during a new storage project?
Clients typically work directly with a Sales Member like Jonathan or the Sales Manager, John, depending on project size and complexity. Kash supports communications and ensures everything runs smoothly, while Su maintains broader relationship management and may be involved in long-term account development.
How does BHD create mock-ups and blueprints for my warehouse?
John leads the design process, using client-supplied measurements, site visits where needed, and detailed operational information to prepare tailored layouts. These designs cover pallet racking, cantilever racks, and other systems, and are refined through collaboration until they meet your exact requirements.
Can your team support multi-site or interstate projects?
Yes. The growing team is set up to manage projects across multiple locations, coordinating designs, schedules, and deliveries in line with BHD’s manufacturing capabilities and inventory centers in Atlanta.
How quickly can I expect a response after I submit an enquiry?
Enquiries are typically acknowledged within one business day. An initial conversation and preliminary guidance are often available within 24–48 hours, depending on the complexity of your request.
Do you provide ongoing support after installation is complete?
Absolutely. The team remains available for maintenance advice, layout adjustments, future expansions, and training enquiries. Su and the sales team maintain long-term relationships to support evolving storage needs, ensuring you have access to expertise whenever your requirements change.
